Service Level Agreement

Service Legal Agreements

General

WHOA Networks shall not be responsible for failure to meet the Service Level Agreements contained herein if such failure is caused by (i) WHOA Networks's reasonable reliance on the Customer’s direction; (ii) the failure of the Customer to deliver to WHOA Networks accurate data in a timely manner; (iii) any acts by Customer or Customer's agents that caused an interruption in Customer's ability to use the WHOA network; (iv) failure of Customer to reasonably cooperate with WHOA Networks in addressing any service issues or (v) any system interruption due to network outages from third party telecommunication providers.